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In a fast-paced world where results are often given priority over process, it’s easy to overlook the role emotions play in everyday communication. Within any team, you’ll find a mix of personalities; some are driven by outcomes, others by structure and systems, and many by feelings and connection. All are valid, and all contribute differently to how a team functions. When conflict arises or communication breaks down, what turns things around isn’t a perfectly written…

An often overlooked but critical step in communicating effectively as a leader is to remember that you are never not communicating. It is not just about what we say and do, it’s also about what we don’t say and do. Effective leadership requires an awareness of both verbal and non-verbal communication. By mastering these, leaders can…

Can you believe it is already JUNE! Where have the first 6 months of 2025 gone? While I’m loving the pace and the ability to help so many businesses and individuals, without a conscious decision to ensure that communication is effective it is easy in the busiest months for poor communication to lead to issues. June brings deadlines, pressure to close out the year strongly, planning to be wrapped up, debtors to be chased, teams to be engaged etc…

In today’s fast-moving job market, helping people grow in their careers means more than just ticking boxes. One of the most important tools for making sure your team is developing in the right direction is an accurate skill assessment. As HR consultants, we have seen first-hand how getting this right can make a big difference—not just for the individual, but for the whole organisation. We have worked with enough teams across countries to know this: when we guess at people’s skills, we set them (and the business) up for confusion, frustration, and sometimes failure. But when we know—because we’ve taken the time to…

Artificial Intelligence (AI) has revolutionized how businesses operate, offering powerful tools to simplify processes and boost productivity. For managers, AI presents an opportunity to improve efficiency by automating repetitive tasks and enhancing decision-making processes. By reducing administrative burdens, AI provides managers with more time and mental bandwidth to focus on developing the team and their own professional development. For small to medium businesses, many AI tools are freely…

Do you find you’re having the same conversation – again and again. Like when an employee’s work contains more errors than expected. You’ve explained the standard, offered guidance, and even had a “constructive” chat about the need for improvement. They nod. They say, “I understand.” They may even say, “I’ll work on it.” But the next week… the same issue shows up. And then again, the following week – despite a second…

Does this sound familiar? “I’d love to invest more in leadership development, but don’t have the time or budget.” You’re not alone. When you’re wearing multiple hats and focused on running operations smoothly, developing your leaders can feel like a “someday” task. But here’s the truth: delaying leadership development costs you more in the long run – through poor performance, high turnover, and missed opportunities. The good news? Growing your leaders doesn’t have to break the bank or drain your time…

As a business leader we are always seeking ways to enhance team performance. One of the best ways to foster high-performance is building habits. There is a lot written about ensuring everyone has clear goals and expectations. This is important. However, the best way to ensure high performance is that your team consistently perform the right activities in the right way. No amount of goal setting will result in performance if no action or the wrong action is taken. Having a goal to learn guitar will not…

As a manager, especially in a small business with a lean team there can be chances are you’ve walked the tightrope between staying involved and giving your team the autonomy they need. Stray too far on one side, and you’re accused of hovering; too far on the other, and you risk being seen as aloof or disengaged. The key? Learning how to lead without micromanaging. Here are some quick tips of leading with trust and not being….