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Mastering Difficult Conversations

7 Sep 2021 @ 12:00 pm - 2:00 pm

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Mastering Difficult Conversations

4-week short course

Nothing changes if we choose not to have a conversation about an issue or concern. However, for many of us, framing the conversation in a way that doesn’t create a confrontation can feel challenging. Designed for managers, team leaders, business owners, and team members, in this practical course you’ll learn how to:

  • Reframe your thoughts around the conversation
  • Prepare appropriately for the conversation
  • Refine your active listening skills to understand and empathise
  • Effectively receive and provide feedback
  • Understand different communication styles
  • Co-create a positive approach for future difficult conversations

Course Format

This interactive and practical course is limited to 10 participants and will take place over a period of four weeks. The learning comprises 2 x online workshops, supporting resources and reflective questions, and a personal development plan to help the participant build effective communication skills.

Week 1: Pre-Learning Reflection

Each participant will receive a pack of pre-learning resources to read/watch, along with some self-reflection questions to help them identify areas for development.

Week 2: Group Training Session 1

This two-hour online training session will draw on the insights gained through the pre-learning work. It also includes teaching modules for the topics outlined above, small group break-out reflection and discussion, and whole group discussion. At the end of this session, participants will be introduced to a framework for creating a development plan for communicating effectively.

Week 3: Own-Work

Each participant will work on their development plan, which must be completed before the final session in Week 4.

Week 4: Group Training Session 2

In this final one-hour group training session, participants will each share with the group two key insights they have learned about themselves over the previous weeks, and the areas that they have committed to developing. This provides an opportunity for the participants to learn from each other through and through sharing their own areas of focus for development with the group they are making a public commitment to making it happen. It may also lead to participants working together after the course to support and encourage each other in their development.


This short-course runs over a period of four weeks and includes a 2-hour online training session and 1-hour online training session, along with helpful resources and a framework for creating an individual communication development plan. The first online session will be held on Tuesday, 7 September 2021, 12-2pm. The price is $450 (plus GST), or take advantage of our early-bird offer and receive a 10% discount when you book and pay before Friday, 27 August 2021.


This program will be facilitated by our Senior Learning & Development Consultant, Katherine Craig. Katherine is an experienced coach and facilitator with more than 20 years’ experience working in complex and innovative business environments within a range of industries including media, technology, healthcare, and financial services. Prior to her current career path, Katherine was a senior marketing executive working with global corporations, SMEs, and not-for-profit organisations in Sydney and New York.   Katherine’s style is warm and engaging with a practical approach to coaching and facilitating. This is deeply grounded in her love of working with people and teams to empower and help them grow and develop to their full potential. She is passionate about helping people develop good mental health and well-being as a foundation for living a happy and successful life.

Katherine’s qualifications include: Master of Science – Coaching Psychology, Bachelor of Arts – Psychology, Graduate Diploma in Commerce – Marketing. She is also accredited in Strengths Profile, Acceptance Commitment Training, and a meditation teacher.


7 Sep 2021
12:00 pm - 2:00 pm




Impact HR – Developing People