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5 Key strategies to de-escalate conversations when they become difficult

14 Mar 2024 @ 12:30 pm - 1:30 pm

Difficult Conversations Banner

DEVELOPING COMMUNICATION SKILLS

5 Key strategies to de-escalate conversations when they become difficult

Transform your business through developing your people

This is a FREE interactive session in which we will share and discuss our top strategies to de-escalate conversations when they become difficult.  This will include discussion on psychological safety in conversations, listening effectively, contrasting techniques, when to apologise and pacing and leading techniques when others are highly emotional. This workshop is an opportunity to learn and also participant in discussion with peers.

Venue

Online

Organiser

Impact HR
Email:
info@impacthr.com.au