Compensation Claim Review

In recent years, Australia has seen a noticeable rise in Workers’ Compensation claim review, driven by increased employee awareness and stronger workplace safety regulations. As part of this process, factual investigations are becoming more common to ensure the employee’s account aligns with that of the employer and the conditions of the workplace.

It’s common for insurers to appoint a workers’ compensation investigator to speak with employers and gather relevant information. As an employer, your cooperation and the accuracy of your statement are vital. Inaccurate or incomplete information can significantly impact the outcome of a claim.

Here are key points to keep in mind when providing your statement:

1.) Be Prepared with Accurate Facts

Investigations are often led by the investigator, which may cause you to overlook critical details. To avoid this, prepare a chronological timeline of events. Stick to the facts you directly witnessed or experienced. If you’re sharing second-hand information, clearly state that it’s hearsay.

2.) Avoid Oversharing

While it’s important to be transparent, sharing too much or providing speculative commentary can lead to misunderstandings. Focus on the key facts and avoid elaborating beyond what is necessary. This helps ensure clarity and avoids complicating the record.

3.) Don’t Rush to Sign Anything

You’re not obligated to sign the statement immediately. Ask for a draft and take the time to review it carefully. Make sure everything is accurate and reflects your understanding of the incident. Taking this step demonstrates your commitment to providing thoughtful, accurate information, not reluctance to cooperate.

4.) Get Consent Before Sharing Witness Details

Respect privacy by seeking permission before giving out witness names or contact information. This ethical practice helps maintain trust and ensures you’re protecting the rights of all parties involved.

Need Help Preparing?

Navigating a workers’ compensation investigation can be stressful, but you don’t have to do it alone.

If you’d like support in preparing your statement or understanding your responsibilities as an employer, our team at Impact HR is here to help. Contact us at info@impacthr.com.au or call 1300 474 672.