Master Difficult Conversations with Confidence
De-escalate conflict, address underperformance, and foster stronger workplace relationships using our self-paced, on-demand training.
Award-Winning Expertise You Can Trust
Why This Training Matters
Difficult conversations are inevitable – whether it’s addressing underperformance, handling conflict, or delivering tough feedback.
The ability to navigate these discussions effectively is what sets strong leaders apart.
In this on-demand training, you will learn:
- How to prepare and open difficult conversations with confidence.
- Strategies to maintain psychological safety and de-escalate conflict.
- Proven frameworks for addressing underperformance and resolving workplace tensions.
- Practical skills to foster trust, accountability, and productive dialogue
Is This Training Right for You?
No matter your experience level, this training provides the tools and confidence to handle difficult conversations with ease. Learn how to communicate clearly, manage conflict effectively, and create positive outcomes.
Business Owners
Address team issues without damaging relationships.
Managers & Team Leaders
Empower employees while maintaining accountability.
HR & People Professionals
Navigate complex workplace conversations with confidence.
Solo Practitioners
Improve your communication and conflict-resolution skills.
What Makes This Workshop Different?
The Mastering Difficult Conversations training is designed to provide immediate, practical skills you can apply right away.
With structured video lessons and interactive workbooks, you’ll gain the confidence to handle tough discussions effectively—at your own pace.
- Self-Paced Learning: Access content anytime, anywhere, at your convenience.
- Step-by-Step Frameworks: Proven techniques for managing conflict, de-escalation, and effective communication.
- Comprehensive Video Training: Two in-depth video modules totaling 4 hours
- Practical Workbook Included: Reinforce learning with guided exercises and reflection activities.
- Immediate Application: Walk away with actionable strategies to use in your next tough conversation.
Meet Your Coach: Tania Yates
Tania Yates combines over 15 years of coaching expertise with real-world leadership experience, having worked with top organisations such as GrainCorp, Australia Post, and Transport for NSW. With a Master’s in Coaching Psychology and HR, she has helped over 600 leaders and managers transform their teams and leadership styles through evidence-based techniques and practical strategies.
In addition to her coaching qualifications, Tania has over eight years of hands-on leadership experience across frontline, functional, and general management roles. She understands firsthand the challenges leaders face at different levels, drawing on this invaluable perspective to deliver coaching that truly resonates.
Having spent a number of years as a sole trader, Tania also understands the unique pressures of running a small business, giving her an edge in helping business owners build empowered teams and achieve sustainable growth.
Tania’s approachable and no-nonsense style makes her sessions engaging and effective, ensuring participants leave with actionable tools they can implement immediately.
Why You Will Love This Program:
Proven Impact
Leaders who apply these strategies report stronger team engagement and improved workplace relationships.
Real-World Tools
Gain confidence in navigating high-stakes discussions.
Workbook Included
Apply what you learn with guided exercises and reflection prompts.
Learn At Your Own Pace
No scheduled sessions—access content whenever it suits you.
Real Stories from Real Leaders
What a different organisation we have become. I didn’t think it was possible to do so much, so quickly and without internal fighting.
We genuinely couldn’t get over some of these hurdles without Impact HR’s guidance and I really do appreciate all the support. So glad we found you.
Thank you for your time and support. I really appreciate you sharing your experience and attentive listening. I feel like I have a plan and a way to move forward and I couldn’t have gotten here by myself.
Get Access Now!
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Frequently Asked Questions
How long is the training?
The program consists of two video modules, totaling 4 hours.
Is this training live or self-paced?
This is a self-paced, on-demand training. You can access the materials anytime.
Do I need prior experience?
No prior leadership experience is required—this training is designed for all professionals.
What do I need to participate?
A stable internet connection and a willingness to learn. You can watch the videos on any device.
How do I access the training?
Once you enroll, you will receive immediate access to the videos and workbooks.